Do I need to have an account to shop with you??
1/ Order can be placed without making an account. But, if you set up an account, then you do not have to enter your details every time you shop with us.
How will I retrieve my password if I forget it?
1/ You can click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. An email will be sent to you to recover your password.
What payment method can I use??
1/ We offer the following payment methods:
- Cash on delivery
- Credit card (Currently not available)
What shipping methods are available?
1/ We use TCS/Leopard/DHL and any other avalible method for shipping in Pakistan.
Is my personal data kept secured?
1/ Yes, your data is secure with us.
Why should I know about cookies?
1/ Cookies are small text files. We use cookies to collect information about use of our online services.
Will I receive an email every time I place an order with you?
1/ After confirmation of the order from the website, you will receive an email with order number and detail.
What are the Delivery Charges?
1/ Maxprime is delivering free on orders above [Rs.2000] all over Pakistan.
2/ The orders under [Rs.2000] will be charged [Rs.350] delivery fees.
How long is Delivery Time?
1/ Officially, all products should be delivered within 3-7 business days, whereas orders might take up to 10-15 days to be completed due to some unforeseen circumstances.
What exactly happens after placing order?
1/ Once you place an order for your product, we analyze your order details, send you an order confirmation message, and then clear your payments. Your delivery is packed almost immediately and sent to our courier agent, which will get to you in no time. However, you can always track your order process on the go as well.